WellsolvexavrOrder processing time
Orders placed before 12:30 on a business day leave our warehouse the same day. Later orders, as well as orders placed on weekends or holidays, are handed over for dispatch on the next business day. Promptly after receipt of your order, we send a confirmation with a reference number, followed by an update with tracking details once the parcel is packed.
Tracking process
- Open the dispatch confirmation received via email or text message and follow the tracking link provided.
- Alternatively, you can visit the dedicated section on our website and enter your order number.
- Delivery details update once scanned by the shipping carrier, which typically occurs within 24 hours of handover.
- Each transit station is documented progressively through to final handover.
Estimated delivery times
All delivery estimates refer to business days from dispatch and serve as guidelines, not guaranteed dates. Addresses in remote areas may experience an additional delay of 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Germany | 1-3 business days |
| Other destinations | Displayed in the checkout area prior to payment |
Shipping and handling costs
For orders of €60 or more, we deliver within Germany free of shipping costs, while orders below this value incur a flat fee of €4.90. The rate applicable to your address will be displayed at checkout before you finalize your purchase.
International shipping
For shipments outside Germany, rates and delivery times are shown at checkout. Applicable customs fees and import taxes are determined by local destination authorities and remain the responsibility of the recipient. Refusing acceptance during customs clearance is treated as a regular return.
Lost, stolen, or damaged shipments
6.1 Damaged
Please inspect your parcel immediately upon arrival. If the outer carton or product shows damage, take photos and contact [email protected] within 48 hours. We will provide a free replacement or issue a refund; returning the damaged item is only necessary if we specifically request it.
6.2 Lost
If tracking information remains unchanged for 5 business days, please inform us with your order number. We will immediately initiate an investigation with the carrier and provide either a replacement shipment or a full refund within 10 business days of your report, based on your preference.
6.3 Marked as delivered but item not received
Please check first with household members, neighbors, and your local post office. If the package cannot be found, please inform us within 3 days of the recorded delivery date. We will then open a formal inquiry with the carrier and keep you informed of the progress.
Questions about this policy
Feel free to contact us by email at [email protected] or by phone at +49 821 75781035 during our business hours (Mon-Fri 07:45 - 15:30). We address every inquiry within one business day.