WellsolvexavrAbout this privacy policy
These provisions apply to the website wellsolvexavr.shop, to all orders for hearing aids placed through it, and to written correspondence with our customer service team. We accept no responsibility for external third-party websites to which we link; the respective policies of those operators apply.
Data controller and contact
Legal responsibility lies with Wellsolvexavr GmbH, located at Bürgermeister-Wegele-Straße 12, 86167 Augsburg, Deutschland. For questions regarding your personal data, please send a message to [email protected] or contact us by telephone at +49 821 75781035.
Scope of data collected by us
We strictly limit data collection to details that are essential for the specified processing purpose.
3.1 Information you provide directly
During a purchase, we collect your full name, postal delivery address, email address, and telephone number, as well as the content of your correspondence or any product reviews. This data remains in our systems for order processing and in accordance with statutory commercial requirements; customer inquiries are retained for up to 3 years after the last contact.
3.2 Payment and transaction data
We record transaction numbers, ordered hearing aids or care products, payment amounts, the selected payment method, and delivery status. At no point are credit card details or online banking login credentials collected on this site. Records are archived in accordance with statutory retention obligations.
3.3 Automatically collected information
The IP address, technical details about the browser and device, viewed pages, referring pages, and the exact time of access are recorded by the server and the cookies described separately. This data remains in the server log files for 30 days and for up to 14 months in aggregated analytical form.
3.4 Marketing and advertising data
The referral, advertisement, or traffic source through which you found our website is recorded solely for statistical attribution of the order. This data is deleted after a maximum of 90 days.
3.5 Information from partners
Delivery status updates from the shipping carrier regarding parcel delivery, as well as proof of payment from the relevant financial service provider for your purchase.
3.6 Children
Our online range is explicitly not directed at individuals under the age of 18. We do not knowingly store details from minors. Legal guardians may contact [email protected] to request the prompt removal of such data.
Mandatory information
Your first and last name, shipping address, email address, and telephone number are essential so that we can deliver hearing aids or accessories and keep you informed. Without these details, an order cannot be processed. Any further information is provided on a voluntary basis.
Purposes of using your personal data
- For the proper processing, dispatch, and invoicing of your purchase, as well as for evaluating returns within the 30 days and issuing associated credits.
- For processing your inquiries and sending delivery status notifications via email or text message.
- To maintain the system security of our website, prevent fraudulent orders, and statistically analyze website usage.
- For sending product information, strictly subject to your prior consent. An unsubscribe note is included in every message.
- To comply with legal obligations, particularly commercial and tax documentation requirements.
Disclosure of personal data to third parties
We do not sell your data under any circumstances. Disclosure is limited to the data processors listed below, who are strictly bound by our contractual instructions.
6.1 Payment processing
Only data strictly necessary to match payments made by bank transfer or cash on delivery is shared with the financial institution selected for payment processing.
6.2 Shipping and fulfilment partners
The shipping carrier commissioned with transport receives your name, delivery address, and telephone number in order to deliver the parcel reliably and contact you if there are questions.
6.3 Service providers
Operators of our server infrastructure, email providers, and software systems for customer care process data under instructions on our behalf.
6.4 Advertising and analytics partners
Cookies for analytics and advertising purposes, which are activated solely on the basis of your deliberate consent, forward behavioral data to third-party providers in accordance with our cookie documentation.
6.5 Legal and regulatory disclosures
Disclosure also occurs if official orders require it or to enforce legitimate claims of our company in the event of discrepancies during the ordering process.
6.6 Business transfers
In the event of a company transfer or merger, customer data is transferred to the legal successor while maintaining an identical level of data protection.
International data transfers
If commissioned service providers process data outside of Germany, this is done on the basis of adequacy decisions or standard contractual clauses to ensure the complete security of your information.
Your rights and choices
Under the requirements of the General Data Protection Regulation (GDPR), you have the following data subject rights: data subject rights under Articles 15-22 GDPR.
8.1 Right of access, rectification, erasure, and data portability
You are free to inspect the records kept concerning your person, request rectifications or erasures, ask for a digital copy in a standard format, restrict processing, or object to it entirely. Revoking previously granted consent does not affect data usage carried out up to that point.
8.2 Marketing choices
Every newsletter includes a direct unsubscribe option. Statistical and advertising cookies can be turned off again at any time via the settings menu.
8.3 Exercising your rights
Please direct such requests to [email protected]. Where necessary, we may request suitable proof of your identity; processing takes place within 30 days. You also have the right to lodge a complaint with the data protection supervisory authority in Germany.
Data security
Our website uses an encrypted HTTPS connection. Details regarding your orders reside in secured databases accessible solely to authorized employees and service providers where required for processing. Card details are neither requested nor stored on our servers.
Data retention
We retain accounting records and transaction data within statutory tax retention periods before they are deleted. Correspondence with customer service is stored for up to 3 years after the last communication. Technical server logs remain in the system for 30 days, aggregated analytics data for up to 14 months. Consent to receive newsletters remains valid until revoked.
Third-party websites and services
Links to external websites, social platforms, or banking service providers lead to entities with independent privacy policies. Our company excludes all liability for how your data is handled there.
Changes to this policy
We adapt these notices whenever altered operational practices or new laws require it. The version visible here, marked with its revision date, is always the applicable one.