WellsolvexavrGeneral information
Wellsolvexavr GmbH, Bürgermeister-Wegele-Straße 12, 86167 Augsburg, Deutschland, conducts business under the name Wellsolvexavr. Please refer to the legal notice and your order confirmation for full seller details, including address and registration numbers. We accept returns solely at the return address provided to you following your notification; we expressly request that you do not send shipments to any other address.
Website use
Placing orders requires a minimum age of 18 years. Our online store and the items offered are intended for private, non-commercial use, unless agreed otherwise in writing. We reserve the right to reject, limit in quantity, or cancel orders if details remain incomplete, products are unavailable, or there are indications of fraudulent intent; any payments collected will be refunded promptly.
Prices, Taxes, and Customs Duties
All prices are stated in EUR. Applicable shipping costs are shown separately at checkout before the final purchase is completed. In the event of an obvious pricing error, we reserve the right to correct it prior to dispatch; in such cases, you are free to maintain the order at the revised price or cancel it at no charge.
3.1 VAT and customs duties
For shipments within Germany, prices include applicable statutory VAT. For deliveries to addresses outside Germany, any import duties, taxes, and customs clearance charges are governed by destination country regulations and must be borne by the recipient. If acceptance of a shipment is refused during customs clearance, it will be treated as a return: shipping costs incurred will be deducted from your refund.
Payment Methods, Ordering, and Contract Formation
Available payment methods include Cash on delivery, Bank transfer. Card details or confidential online banking credentials are never stored on this website.
4.1 Order placement and acceptance
By completing the final checkout process, you submit a binding contract offer. We confirm receipt by email with an assigned order number; the purchase contract is only concluded once the goods are handed over to the carrier and the corresponding shipping confirmation is dispatched. Until that time, we reserve the right to decline execution and fully refund any payments made.
4.2 Failed or incomplete payments
Orders with failed or incomplete payment will not be shipped. If payment by cash on delivery was agreed upon, failure to collect the package or refusal of acceptance will result in the shipment being returned to us and the cancellation of the order.
Protection of Personal Data and Privacy
To reliably process your orders, answer inquiries and maintain technical security, we process personal data in accordance with our Privacy Policy. The use of cookies and similar technologies is governed by our Cookie Policy. Both policies form an integral part of these Terms and Conditions.
Use, Product Safety and Intended Purpose
Please use each product only in accordance with the information on the product page, the labeling and the enclosed instructions for use. Keep products out of the reach of children unless explicitly stated as suitable for this target group. Images show the actual goods; slight color variations on screens are technically unavoidable and do not constitute a material defect.
6.1 Storage, expiry and disposal
Please observe the storage instructions on the product packaging. Do not use the product after any indicated best-before or expiration date has passed. Please dispose of packaging materials and used products in accordance with applicable local regulations.
No medical advice
The information on our website does not constitute medical or other therapeutic advice. Our product descriptions explain handling and properties; they do not include promises of support or guarantees of health benefits. In cases of pregnancy, breastfeeding, ongoing daily routine or known pre-existing conditions, we recommend consulting a qualified professional in advance.
Discount codes and promotions
Any discount published on the website applies solely to orders placed within the specified promotional period; combining discounts with other promotions is excluded unless explicitly stated otherwise. Discount codes must be entered during checkout immediately prior to payment, as they cannot be applied retroactively. Promotional items included free of charge must be returned in full with the order in the event of a product return.
Shipping and delivery
Details regarding shipping methods, delivery times and applicable fees can be found on our Shipping and Delivery information page. Timeframes are non-binding estimates in business days starting from handover to the delivery service. If an order contains multiple items, we reserve the right to split it into separate shipments.
Proof of Delivery and Passing of Risk
We bear the risk of accidental loss or deterioration of the goods until the shipment is delivered to you or an authorized recipient at the destination address. Please report obvious transport damage to [email protected] within 48 hours, attaching clear photographs. Verify the accuracy of your address before submitting your order: if an incorrect address or failure to collect the package results in a return, we will deduct the actual postage costs incurred from your refund.
Right of Return, Refunds and Quality Guarantee
You have the right to return delivered products within 30 days of receipt in accordance with the guidelines on our Returns and Refunds page. Please request a return authorization in advance and ship the package exclusively to the address designated by us. Refunds cover the purchase price of the goods; initial shipping costs are only reimbursed if the return is due to an error on our part or a defective delivery. Statutory rights of cancellation under the laws of your country of residence remain unaffected.
Warranty and product conformity
Our items match the descriptions on the product pages and leave our facility in flawless condition. The statutory warranty rights of the Federal Republic of Germany of 24 months for new goods apply from the time the buyer receives the delivery. If a product displays a defect during the statutory warranty period in your country, we reserve the right, following careful inspection, to repair the item, supply a replacement or issue a refund. Normal wear and tear, improper handling and damage occurring after the transfer of risk are not covered by the statutory warranty.
Code of Conduct and Acceptable Use
It is prohibited to use our website to place fraudulent orders, interfere with technical operations, scrape third-party data or post unlawful, misleading or offensive content. In the event of violations, we reserve the right to ban users from further use.
Intellectual property
All written texts, images, graphic elements, trademarks and source code on this website are the property of Wellsolvexavr GmbH or the respective rights holders. Viewing and printing for private purposes is permitted; any further reproduction, distribution or commercial use requires our express written consent.
Third-party websites and links
Our pages may contain links to third-party websites over whose content we have no control. We accept no liability for their availability, content or policies. Providing a link implies neither endorsement of the content nor a specific recommendation by our company.
Testimonials, Reviews and User Submissions
Published testimonials are based on feedback from customers who have purchased our items; they reflect individual experiences and do not guarantee identical results. By submitting feedback, images or text, you grant us the royalty-free right to display them on the website alongside your first name. We will remove entries upon request and refrain from publishing unlawful content or material that violates privacy laws.
Disclaimer of warranties
Our online offering is provided on an "as is" basis. Although we make every effort to ensure information is accurate and promptly maintained, we cannot guarantee uninterrupted or error-free access to the website. Statutory warranty rights for delivered products remain unaffected by the preceding provisions.
Limitation of liability
Liability for slightly negligent breaches of duty is excluded, unless material contractual obligations or damages resulting from injury to life, body, or health are affected, and is limited to typical contractual damage or the total order value. Our company assumes unlimited liability for injury to life, body or health, for intentional or grossly negligent breach of duty, and in all cases where liability is mandatory by law. In all other respects, our liability is limited to damages that were typical for the contract and foreseeable at the time the agreement was concluded.
Indemnification
To the extent permitted by law, you agree to indemnify and hold our company harmless from any third-party claims arising from a breach of these Terms and Conditions or from content submitted by you.
Dispute resolution and governing law
The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If a dispute cannot be resolved by mutual agreement, legal recourse through the courts having jurisdiction at the seller's registered office remains open; for consumers, the right to invoke the courts at their place of residence remains unaffected. Mandatory protective provisions under the law of your country of residence continue to apply without restriction.
Electronic communications
Order confirmations, shipping notifications, invoices, and legal notices concerning these Terms will be sent to the email address provided by you during checkout. Please keep this inbox up to date and check your spam folder if necessary; communications sent to the address provided shall be deemed effectively received.
Assignment
Our company is entitled to assign the rights and obligations arising from this agreement in the course of a corporate succession, provided your contractual legal position is safeguarded. Any assignment of your rights to third parties requires our prior written consent.
No waiver
If our company refrains from enforcing a provision of these Terms in an individual case, this does not constitute a waiver of the right to enforce that provision at a later date.
Severability
Should any part of these terms become invalid, the legal validity of the remaining agreements remains unaffected. An invalid clause will be replaced by a valid provision that most closely corresponds to the intended commercial purpose.
Termination
We reserve the right to close existing customer accounts or refuse future orders in the event of violations of these terms and conditions. Orders that have already been dispatched remain unaffected by such measures.
Entire agreement
These terms, together with the relevant policies and your order confirmation, constitute the entire contractual basis between you and our company. Where different language versions exist, the version in the language in which the purchase was completed shall prevail.
Contact information
If you have questions regarding these contractual terms, you can reach us by email at [email protected], by telephone at +49 821 75781035, or via the contact form. You can reach us by post at Bürgermeister-Wegele-Straße 12, 86167 Augsburg, Deutschland.