WellsolvexavrFrequently Asked Questions
Still have questions?
Our customer service team will respond to your inquiry within one business day.
how do i choose the right tip
The package includes silicone tips in multiple sizes. Start with the smallest option and check the fit in your ear before turning on the device.
what are the hearing aid tips made of
The flexible tips are made from medical-grade silicone. The device housing consists of dimensionally stable ABS polymer.
how do i clean the silicone tip properly
Gently pull the silicone tip off the housing and wipe it with a dry cloth. Remove stubborn residue with the included small stainless steel brush.
can i pay for the order cash on delivery
Yes, we offer cash payment directly upon parcel handover by the courier. Alternatively, advance payment by standard bank transfer is available.
does the courier deliver without an elevator
The courier delivers the shipment to your building or apartment door according to the parcel carrier delivery guidelines. Orders received on business days before 12:30 PM are prepared for shipment on the same business day.
what happens if the device does not fit me
You can return unused items in their sealed original packaging within 30 days to our address in Augsburg. Return shipping costs are paid by the buyer, provided the delivered goods are complete and free of defects.